Plans and switching
What if our current provider will not cooperate?
It happens. We recover access without them more often than we would like. You do not have to referee.
Answered by Eric Grimes, Partner
Your IT person just quit? Change the admin passwords today, find the documentation tomorrow, restore a file by Wednesday.
What to do this week Gold Star survey"Quick and to the point. Even gave an explanation at the end, which is nice to know."
Alfredo, engineering firmMore from the survey wallIt is more common than it should be
A provider who has just lost a client is not always gracious. Passwords go unanswered, documentation turns out not to exist, the domain registration is in someone's personal account. We have seen all of it.
What we do about it
We start from what you own. The domain, the Microsoft 365 tenant, the firewall and the servers are yours, and there are ways to recover administrative control of each without the old provider's help. It takes longer than a handover, and it is a job we know well.
You do not referee
We make the requests, in writing, and keep the record. If a former provider is holding something hostage, that is a conversation for us and, rarely, for your attorney. Your staff keep working while it happens.
How to avoid it next time
Everything we set up is documented in your name: domain, licences, admin accounts, passwords in a vault you own. If you ever leave us, you will not need our permission to do it. Ask for that in writing from any provider.
Every new client goes through the same sixty-day onboarding, each step its own ticket, most of it before the contract starts. Nobody wings it.
A first sixty days, ticket by ticket From the shopSeventeen people in one building. When you call, you talk to someone who has been in yours.
Meet the teamPeople also ask
What is the difference between the onsite plan and the cloud plan?
The cloud plan is helpdesk, monitoring, Microsoft 365, backup and security delivered to you without an on-premises server. It suits smaller businesses that need flexibility or work remotely. The onsite plan adds scheduled visits, emergency onsite response, and hardware we configure in our shop before it ships. Same people, same promises; the difference is the drive.
The full answerIs account management extra?
No. Every client has a named account manager and scheduled reviews as part of the plan. It is the part of the service that keeps the rest from becoming firefighting.
The full answerHow long does onboarding take?
Sixty days from signed contract to the onboarding check-in, on a written timeline. Hardware is built in our shop before it ships, discovery happens twenty days out, and your staff meet the helpdesk by name on day one.
The full answer
"Prompt call return. Tyler saved the day! Even managed to calm my nerves after the panic of potential data loss. You guys are awesome!"
Client, 2024 surveyMeet Tyler- A technician who knows your setup takes every request. Not a dispatcher, not a queue.
- Every closed ticket is surveyed and a partner reads every response.
- 99.5% of surveys come back positive.
- Family-owned since 2005. 21 years in the same corner of Wisconsin, not going anywhere.
"Another great job by Midwest IT. Our company just loves your fast response to our issues."
Client, 2024 surveyLocked out of your own systems?
Call. Recovering access is a job we have done many times.
Talk to a partnerTalk to a partner, not a sales script.
Tell us what is going on. A partner will call you back the same business day, look at what you have, and tell you honestly whether we are the right fit. No pricing pressure, no pitch deck.