Plans and switching
How long does onboarding take?
Sixty days from signed contract to the onboarding check-in, on a written timeline. Hardware is built in our shop before it ships, discovery happens twenty days out, and your staff meet the helpdesk by name on day one.
Answered by Eric Grimes, Partner
Offshore helpdesks subcontract the hands-on work to someone who has never seen your network. Every piece of gear we install is built and installed by a Midwest IT employee.
Local or offshore, honestly Gold Star survey"Great service, the tech stuck with the error until it was resolved."
Kurt, concrete supplierMore from the survey wallThe timeline, as printed
Thirty days out: contract signed, transition prep meeting, hardware ordered so it can be built in our shop before it ships. Twenty days out: discovery meeting, software installed, projects scheduled around your calendar. Seven days out: hardware installed, already built and tested in Pell Lake. Day zero: contract start and kick-off, where your people meet the helpdesk by name. Day thirty to sixty: projects completed, hardware inventory and documentation evaluated, and a sixty-day check-in with a partner.
Why it is written down
Every step is its own ticket with an owner and a date, so you can see where things stand without asking. Nothing is left to memory, and nothing depends on one person being available on the right day.
What you have to do
Sign, give us a contact who knows where things are, and pick the days. The discovery meeting is an hour or two. The rest is our work, done on the days you choose so nobody loses an afternoon.
Faster, if you need it
A business whose provider has walked out, or whose only IT person has quit, does not get sixty days. In those cases the assessment happens in the first week and the helpdesk is live the same week. The timeline compresses; the checklist does not get shorter.
Where we did this
Every new client goes through the same sixty-day onboarding, each step its own ticket, most of it before the contract starts. Nobody wings it.
A first sixty days, ticket by ticket From the shopSeventeen people in one building. When you call, you talk to someone who has been in yours.
Meet the teamPeople also ask
What is the difference between the onsite plan and the cloud plan?
The cloud plan is helpdesk, monitoring, Microsoft 365, backup and security delivered to you without an on-premises server. It suits smaller businesses that need flexibility or work remotely. The onsite plan adds scheduled visits, emergency onsite response, and hardware we configure in our shop before it ships. Same people, same promises; the difference is the drive.
The full answerIs account management extra?
No. Every client has a named account manager and scheduled reviews as part of the plan. It is the part of the service that keeps the rest from becoming firefighting.
The full answerCan you support us if we are not near Wisconsin?
Yes. The cloud plan was designed for exactly that: remote helpdesk, monitoring, Microsoft 365, backup and security, with hardware shipped ready to use.
The full answer
"I just have to say Kristen is awesome! She made the whole experience great and got us back up and running in no time."
Client, 2024 surveyMeet Kristen- A technician who knows your setup takes every request. Not a dispatcher, not a queue.
- Every closed ticket is surveyed and a partner reads every response.
- 99.5% of surveys come back positive.
- Family-owned since 2005. 21 years in the same corner of Wisconsin, not going anywhere.
"Another great job by Midwest IT. Our company just loves your fast response to our issues."
Client, 2024 surveyTalk to a partner, not a sales script.
Tell us what is going on. A partner will call you back the same business day, look at what you have, and tell you honestly whether we are the right fit. No pricing pressure, no pitch deck.