Switching providers
Changing IT companies is the part everyone dreads. Here is what it actually looks like.
Every new client goes through the same sixty-day onboarding, planned, communicated and executed as tickets you can see. The first thirty days happen before your contract even starts, so day one is a kick-off, not a scramble.
Offshore helpdesks subcontract the hands-on work to someone who has never seen your network. Every piece of gear we install is built and installed by a Midwest IT employee.
Local or offshore, honestly Gold Star survey"I just have to say Kristen is awesome! She made the whole experience great and got us back up and running in no time."
Client, 2024 surveyMeet KristenContract signed
Transition prep meeting. Hardware ordered so it can be built in our shop before it ships.
Discovery meeting
Software installed. Projects scheduled around your calendar, not ours.
Hardware installed
Built and tested in Pell Lake, then installed and checked before your contract even starts.
Contract start
Kick-off meeting. Your people meet the helpdesk by name and your needs list is updated.
Projects completed
Hardware inventory, documentation evaluated, and a sixty-day onboarding check-in with a partner.
"Kristen was great and walked me through the process on how to set up my home office for the first time. Made the process really easy."
Leah, insurance agencyMeet Kristen Gold Star survey"Service is excellent, quick to respond and quick to complete. Thank you!"
Cheri, small businessMore from the survey wall Gold Star survey"Thought it was something I was doing and turns out a reinstall was needed. Appreciate you getting to me before day's end!"
Sean, packaging companyMore from the survey wall
What happens to the old provider
We ask for the documentation and passwords they hold. Most hand them over professionally. Some do not, and we have recovered access without them more times than we would like. Either way, you do not have to be in the middle of it.
What your staff notice
A new number on the sticker. A person who introduces themselves. Their first ticket, closed, with a one-click survey attached. Within a few weeks the helpdesk knows who prints from where and which laptop has the bad keyboard.
Questions we get asked
How long does onboarding take?
Sixty days on a written timeline: hardware built in our shop before it ships, discovery twenty days out, your staff meeting the helpdesk by name on day one, and a partner check-in at day sixty.
The full answerWill there be downtime?
Setup happens on days you choose. The tools we install run alongside what is there; nothing is switched off until its replacement is working.
The full answerWhat if we are under contract with someone else?
We will read it with you. Often the notice period is the only real constraint, and we can start the assessment before it ends.
The full answerNervous about switching?
That is normal. Read the process, then call with questions.
Talk to a partnerTalk to a partner, not a sales script.
Tell us what is going on. A partner will call you back the same business day, look at what you have, and tell you honestly whether we are the right fit. No pricing pressure, no pitch deck.