We hired a technician out of a Culver's. He is still here nine years later.

Where people here came from

A fast food kitchen. A movie theatre. A 911 dispatch centre. A large insurance agency. Those are not anecdotes about entry-level hires; those are people currently running significant parts of this company.

The pattern is deliberate. Our partners have said for years that they would almost rather have somebody fresh, who is interested and can be taught properly, than somebody arriving with a decade of habits from a firm that did things badly.

Nobody here is set up to fail

This is the part we are most willing to be held to. If somebody is handed a project and there is any doubt they can carry it, there is an engineer working alongside them, or documentation they have been walked through, or both.

You do not get handed something alone and hoped over. The only way to fail here is not to put the effort in, and that is a genuinely different proposition from most of this industry, where a junior gets thrown at a client site and everyone finds out together how it goes.

It is also, not incidentally, why clients do not get handed a green technician and a crossed set of fingers. The two things are the same policy seen from either side.

What that buys, over twenty-one years

People stay. Eight of the people here have been here long enough between them to add up to well over a century, and the technician who learned your setup is the one who still has it next year.

Our leadership has also been known to adapt to the person rather than expecting the reverse. That is unusual enough that people remark on it, and it is a large part of why so few leave.