Click your operating system when a technician asks you to.

This starts a remote support session so a technician can see your screen. Only run it while you are on the phone with us.

99.5%of ticket surveys rated positiveNever explain twicethe technician who knows your setup takes every request20-min responseaverage on a new ticket, 2-hour commitment2 in 21 yearsservice staff who have left us. Family-owned since 2005

Windows

Downloads the support tool. Open it, read the code to the technician, and they take it from there.

Download for Windows

Mac

Same idea. Open the download, allow screen sharing when macOS asks, and read the code to the technician.

Download for Mac

Need help and not on the phone yet? Call 877-620-0026, option 1, or email [email protected].