Plans and switching
What if we are under contract with someone else?
We will read it with you. Often the notice period is the only real constraint, and we can start the assessment before it ends.
Answered by Eric Grimes, Partner
Offshore helpdesks subcontract the hands-on work to someone who has never seen your network. Every piece of gear we install is built and installed by a Midwest IT employee.
Local or offshore, honestly Gold Star survey"Tyler's response time was quick and he solved the problem easily."
Stephanie, Visit Lake GenevaMeet TylerRead the contract first
Most managed IT agreements have a term, a notice period and an auto-renewal clause. The notice period is usually the only thing that actually binds you, and it is often thirty to ninety days. Send us the contract and we will tell you what it says in plain language, including anything that would cost you money to leave early.
Use the notice period
The assessment, the planning and the hardware build all happen before your current agreement ends. The day it ends, we are ready. Nobody is paying two providers for months, and nothing is rushed.
Auto-renewals
The common trap is a contract that renews for another year unless notice is given by a date nobody wrote down. Find that date now, even if you are only thinking about switching. We will help you find it.
If leaving early makes sense anyway
Sometimes the service is bad enough that paying out a few months is cheaper than staying. That is your call, and we will give you the numbers to make it rather than a sales pitch.
Where we did this
Every new client goes through the same sixty-day onboarding, each step its own ticket, most of it before the contract starts. Nobody wings it.
A first sixty days, ticket by ticket From the shopSeventeen people in one building. When you call, you talk to someone who has been in yours.
Meet the teamPeople also ask
What is the difference between the onsite plan and the cloud plan?
The cloud plan is helpdesk, monitoring, Microsoft 365, backup and security delivered to you without an on-premises server. It suits smaller businesses that need flexibility or work remotely. The onsite plan adds scheduled visits, emergency onsite response, and hardware we configure in our shop before it ships. Same people, same promises; the difference is the drive.
The full answerIs account management extra?
No. Every client has a named account manager and scheduled reviews as part of the plan. It is the part of the service that keeps the rest from becoming firefighting.
The full answerHow long does onboarding take?
Sixty days from signed contract to the onboarding check-in, on a written timeline. Hardware is built in our shop before it ships, discovery happens twenty days out, and your staff meet the helpdesk by name on day one.
The full answer
"Draven did an excellent job helping me troubleshoot my issue. He was helpful, responsive, and easy to talk to. I greatly appreciated his help!"
Kim, Form WealthMeet Draven- A technician who knows your setup takes every request. Not a dispatcher, not a queue.
- Every closed ticket is surveyed and a partner reads every response.
- 99.5% of surveys come back positive.
- Family-owned since 2005. 21 years in the same corner of Wisconsin, not going anywhere.
"Another great job by Midwest IT. Our company just loves your fast response to our issues."
Client, 2024 surveyHave a contract in a drawer?
Send it over. We will read it and tell you what it means.
Talk to a partnerTalk to a partner, not a sales script.
Tell us what is going on. A partner will call you back the same business day, look at what you have, and tell you honestly whether we are the right fit. No pricing pressure, no pitch deck.