Plans and switching
What is the difference between the onsite plan and the cloud plan?
The cloud plan is helpdesk, monitoring, Microsoft 365, backup and security delivered to you without an on-premises server. It suits smaller businesses that need flexibility or work remotely. The onsite plan adds scheduled visits, emergency onsite response, and hardware we configure in our shop before it ships. Same people, same promises; the difference is the drive.
Answered by Eric Grimes, Partner
Same team, same promises
Both plans come from the same helpdesk in Pell Lake, with the same technicians, the same two-hour commitment, the same tested backups and the same named account manager. The satisfaction survey does not distinguish between them, and neither do we.
What the onsite plan adds
Scheduled visits, so a technician is in your building on a rhythm and knows it by sight. Emergency onsite response when a problem needs hands. Hardware built and tested in our shop, then installed by us. The onsite plan is for businesses within about two hours of the office: roughly the triangle between Madison, Milwaukee and northern Illinois, and everything in between.
How the cloud plan works
Everything that can be done remotely is done remotely, which today is nearly everything. Hardware is configured in our shop and shipped ready to plug in, with a technician on the phone when the box arrives. Project work that needs a visit is quoted case by case. Clients on the cloud plan are across Wisconsin, Illinois, Minnesota, Iowa, Indiana, Michigan and Ohio, and a few further.
Which one you need
Distance decides most of it. Inside the onsite area, most clients take the onsite plan. Outside it, the cloud plan is the plan. A business with several locations often mixes the two. There is no pricing on this site; a partner quotes after a visit or a call, once we know what you have.
Order the internet circuit the week the lease is signed. Carriers take six to twelve weeks. Nothing else on a move fails as often.
The relocation checklist Did you knowA backup that has never been restored is a hope, not a plan. Ask for the date of the last tested restore.
What to actually testPeople also ask
Is account management extra?
No. Every client has a named account manager and scheduled reviews as part of the plan. It is the part of the service that keeps the rest from becoming firefighting.
The full answerHow long does onboarding take?
Sixty days from signed contract to the onboarding check-in, on a written timeline. Hardware is built in our shop before it ships, discovery happens twenty days out, and your staff meet the helpdesk by name on day one.
The full answerCan you support us if we are not near Wisconsin?
Yes. The cloud plan was designed for exactly that: remote helpdesk, monitoring, Microsoft 365, backup and security, with hardware shipped ready to use.
The full answer
"Kristen was great and walked me through the process on how to set up my home office for the first time. Made the process really easy."
Leah, insurance agencyMeet Kristen- A technician who knows your setup takes every request. Not a dispatcher, not a queue.
- Every closed ticket is surveyed and a partner reads every response.
- 99.5% of surveys come back positive.
- Family-owned since 2005. 21 years in the same corner of Wisconsin, not going anywhere.
"Another great job by Midwest IT. Our company just loves your fast response to our issues."
Client, 2024 surveyNot sure which plan fits?
Tell us where you are and what you run. A partner will tell you which one, and why.
Talk to a partnerTalk to a partner, not a sales script.
Tell us what is going on. A partner will call you back the same business day, look at what you have, and tell you honestly whether we are the right fit. No pricing pressure, no pitch deck.