Plans and switching
Can you support us if we are not near Wisconsin?
Yes. The cloud plan was designed for exactly that: remote helpdesk, monitoring, Microsoft 365, backup and security, with hardware shipped ready to use.
Answered by Eric Grimes, Partner
Where our clients are
Home is Pell Lake, Wisconsin. The clients are across the Midwest: Wisconsin, Illinois, Minnesota, Iowa, Indiana, Michigan and Ohio, with a few in Missouri, Kansas, Nebraska and the Dakotas, mostly businesses that started near us and moved, or were referred by someone who did.
What remote support actually looks like
Nearly everything a technician does today is done from a keyboard, whether the computer is in the next room or in Des Moines. Passwords, software, email, printers, Wi-Fi, servers and security are all handled remotely. Your staff call the same helpdesk and get the same technician they got last time.
Hardware
New computers, firewalls and servers are configured and tested in our shop, then shipped ready to plug in. A technician is on the phone when the box arrives. For a rack or a new office, we quote a visit; it is a drive, not a flight, anywhere in the Midwest.
What does not change
The two-hour response commitment, the named account manager, the tested backups, the survey on every ticket. The satisfaction number on this site includes clients who have never seen our building.
Order the internet circuit the week the lease is signed. Carriers take six to twelve weeks. Nothing else on a move fails as often.
The relocation checklist Did you knowA backup that has never been restored is a hope, not a plan. Ask for the date of the last tested restore.
What to actually testPeople also ask
What is the difference between the onsite plan and the cloud plan?
The cloud plan is helpdesk, monitoring, Microsoft 365, backup and security delivered to you without an on-premises server. It suits smaller businesses that need flexibility or work remotely. The onsite plan adds scheduled visits, emergency onsite response, and hardware we configure in our shop before it ships. Same people, same promises; the difference is the drive.
The full answerIs account management extra?
No. Every client has a named account manager and scheduled reviews as part of the plan. It is the part of the service that keeps the rest from becoming firefighting.
The full answerHow long does onboarding take?
Sixty days from signed contract to the onboarding check-in, on a written timeline. Hardware is built in our shop before it ships, discovery happens twenty days out, and your staff meet the helpdesk by name on day one.
The full answer
"Another great job by Midwest IT. Our company just loves your fast response to our issues."
Client, 2024 surveyMore from the survey wall- A technician who knows your setup takes every request. Not a dispatcher, not a queue.
- Every closed ticket is surveyed and a partner reads every response.
- 99.5% of surveys come back positive.
- Family-owned since 2005. 21 years in the same corner of Wisconsin, not going anywhere.
"Another great job by Midwest IT. Our company just loves your fast response to our issues."
Client, 2024 surveySomewhere in the Midwest?
Tell us where. The cloud plan puts the same team on the phone.
Talk to a partnerTalk to a partner, not a sales script.
Tell us what is going on. A partner will call you back the same business day, look at what you have, and tell you honestly whether we are the right fit. No pricing pressure, no pitch deck.