September 2026
Your IT person just quit. Here is what to do this week.
The one-person IT department is the most common setup we replace, and the handover is where it goes wrong.
By Jamie Deeter, Service Director
Offshore helpdesks subcontract the hands-on work to someone who has never seen your network. Every piece of gear we install is built and installed by a Midwest IT employee.
Local or offshore, honestly Gold Star survey"Always respond quickly and get it done ASAP."
Macy, law firmMore from the survey wallA lot of businesses our size run on one IT person, in-house or a contractor who has been around for years. When they leave, everything they knew leaves with them, and the first week decides whether that is a nuisance or a crisis.
Day one: change the administrator passwords they knew, on the domain, the firewall, Microsoft 365, the backup system and any cloud service the business runs on. Not because you distrust them; because you do not know who else knew them.Day two: find the documentation. There may not be any. Write down what you can: which server does what, where the backups go, which vendors you pay, what renews when.Day three: check the backup. Actually restore a file. If you cannot, that is the first job for whoever comes next.This week: decide whether to hire again or move to a managed provider. One person is a single point of failure; a team with a written process is not. We are happy to be one of the companies you talk to, and we start with the assessment either way.Whatever you decide, do not let the gap run. The systems will keep working for a while without anyone watching. That is the dangerous part.
Every new client goes through the same sixty-day onboarding, each step its own ticket, most of it before the contract starts. Nobody wings it.
A first sixty days, ticket by ticket From the shopSeventeen people in one building. When you call, you talk to someone who has been in yours.
Meet the team
"Draven was great!"
Jake, insurance brokerageMeet Draven- A technician who knows your setup takes every request. Not a dispatcher, not a queue.
- Every closed ticket is surveyed and a partner reads every response.
- 99.5% of surveys come back positive.
- Family-owned since 2005. 21 years in the same corner of Wisconsin, not going anywhere.
"Tyler got to my request very quickly and resolved the issue within minutes."
Nichole, insurance brokerageTalk to a partner, not a sales script.
Tell us what is going on. A partner will call you back the same business day, look at what you have, and tell you honestly whether we are the right fit. No pricing pressure, no pitch deck.