AI advisory

Which AI tool should our company use?

It depends on where your data is allowed to go, what you already pay for, and what you want it to do. For most offices already in Microsoft 365, the honest first answer is the one you are already licensed for, configured properly.

Answered by Ryan Sanders, Partnership Director

99.5%of ticket surveys rated positiveNever explain twicethe technician who knows your setup takes every request20-min responseaverage on a new ticket, 2-hour commitment2 in 21 yearsservice staff who have left us. Family-owned since 2005

The question behind the question

People asking this usually mean "which one is best", and the platforms are close enough on capability that the answer is almost never about capability. It is about custody of your data, what you are already paying for, and which one your IT company can actually administer and audit.

Start with what you own

If your business runs on Microsoft 365, you may already be licensed for a capable tool that inherits your tenant's retention, access and audit rules. That is a real advantage: it means the AI is governed by the same rules as your email rather than sitting outside them. Prove the value there before adding a second subscription and a second login.

When something else is the right answer

Plenty of times. A different platform may handle long documents better, cost less at your headcount, or be the one your industry's software already integrates with. We compare the major platforms on data handling, retention, compliance evidence and cost, and we tell you which document each answer came from so you can check the reasoning rather than trust it.

Whatever you pick, name it

The decision is not finished until it is written down as an approved tool in a one-page policy. Otherwise the answer to "which tool does this company use" is "all of them", which is the situation you were trying to fix.

People also ask

Which AI tools are our employees using right now?

Almost certainly more than leadership thinks. Between a staff survey, what is switched on by default in your tenant, and what your industry software has quietly added, we can establish a real starting point instead of an assumed clean one.

The full answer
Why are our technology costs going up if we are not using AI?

Because the security floor rose permanently, AI data centre demand is pushing up hardware, cloud and software pricing across the industry, and compliance now carries real documentation overhead. None of those require you to use AI.

The full answer
What is AI advisory, and what do we actually get?

An assessment of where AI fits your business, which platforms are safe for your data, a written policy, training, and software when you need it. It runs as a program with a named advisor, not a one-off meeting, and a login to our advisory library comes with it.

The full answer
Midwest ITGold Star survey

"Draven was able to restore the functionality of the Excel macro and resolve the issue with the Project Tracker file. He communicated clearly throughout the process and explained the remaining issue. Although one template issue was not fully resolved, he provided recommendations for next steps and offered additional assistance. I appreciate his help and responsiveness."

Vanya, engineering firmMeet Draven
Why people switch to us
  • A technician who knows your setup takes every request. Not a dispatcher, not a queue.
  • Every closed ticket is surveyed and a partner reads every response.
  • 99.5% of surveys come back positive.
  • Family-owned since 2005. 21 years in the same corner of Wisconsin, not going anywhere.

"Another great job by Midwest IT. Our company just loves your fast response to our issues."

Client, 2024 survey

Comparing platforms?

Ask us for the comparison. We show our sources.

Talk to a partner
"Quick and to the point. Even gave an explanation at the end, which is nice to know." Alfredo, engineering firm"Mike is ALWAYS super helpful and quick to respond." Julie, automotive parts manufacturer"Quick response and handled our issue quickly as well." Chris, Plastech Engineering"Mike Chastain is always great!" Charlie, financial services"Justin did a great job as always. We love Midwest IT." Accounts team, manufacturer"Resolved it quickly without downtime. Thank you!" Karen, door and hardware company"Got it done quickly, puts up with my nerd quips." PS Supply"Draven was very helpful as always." Lizzy, Interstate Insurance Group"Kristen is always great. Friendly, efficient and patient!" Vicky, Reese Insurance"Service is excellent, quick to respond and quick to complete. Thank you!" Cheri, small business"Service was quick and the issue was resolved!" Kathy, insurance brokerage"Tyler did a great job of correcting the issue." Scott, automotive parts manufacturer"Tyler was quick and helped us fix the issue so we could get back to work!" Jessica, engineering firm"Mike was excellent help getting my DocuSign fixed." Connie, engineering firm"Tyler got to my request very quickly and resolved the issue within minutes." Nichole, insurance brokerage"Another great job by Midwest IT. Our company just loves your fast response to our issues." Client, 2024 survey"Draven responded fast and took care of the request right away. Great service!" Amy, insurance agency"Draven did a great job helping with multiple issues. Thank you!" Ginger, transportation company"Kristen is the best!" Grace, CISA Insurance"Jamie to the rescue! Thank you!" Kerri, Koko Orthodontics"Quick and to the point. Even gave an explanation at the end, which is nice to know." Alfredo, engineering firm"Mike is ALWAYS super helpful and quick to respond." Julie, automotive parts manufacturer"Quick response and handled our issue quickly as well." Chris, Plastech Engineering"Mike Chastain is always great!" Charlie, financial services"Justin did a great job as always. We love Midwest IT." Accounts team, manufacturer"Resolved it quickly without downtime. Thank you!" Karen, door and hardware company"Got it done quickly, puts up with my nerd quips." PS Supply"Draven was very helpful as always." Lizzy, Interstate Insurance Group"Kristen is always great. Friendly, efficient and patient!" Vicky, Reese Insurance"Service is excellent, quick to respond and quick to complete. Thank you!" Cheri, small business"Service was quick and the issue was resolved!" Kathy, insurance brokerage"Tyler did a great job of correcting the issue." Scott, automotive parts manufacturer"Tyler was quick and helped us fix the issue so we could get back to work!" Jessica, engineering firm"Mike was excellent help getting my DocuSign fixed." Connie, engineering firm"Tyler got to my request very quickly and resolved the issue within minutes." Nichole, insurance brokerage"Another great job by Midwest IT. Our company just loves your fast response to our issues." Client, 2024 survey"Draven responded fast and took care of the request right away. Great service!" Amy, insurance agency"Draven did a great job helping with multiple issues. Thank you!" Ginger, transportation company"Kristen is the best!" Grace, CISA Insurance"Jamie to the rescue! Thank you!" Kerri, Koko Orthodontics

Talk to a partner, not a sales script.

Tell us what is going on. A partner will call you back the same business day, look at what you have, and tell you honestly whether we are the right fit. No pricing pressure, no pitch deck.

877-620-0026 · Support option 1, Sales option 2, Billing option 3Existing client with an emergency? The same number reaches us after hours.Family-owned in the Lake Geneva area since 2005. We will still be here next year, and the year after.
99.5%of ticket surveys rated positiveNever explain twicethe technician who knows your setup takes every request20-min responseaverage on a new ticket, 2-hour commitment2 in 21 yearsservice staff who have left us. Family-owned since 2005
Gold Star survey

"Tyler got to my request very quickly and resolved the issue within minutes."

Nichole, insurance brokerageMeet Tyler
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