Industries
IT for trucking and transportation
Dispatch and ELD systems that cannot go down at 5 a.m., and drivers on cheap tablets. We have supported businesses like yours since 2005, and we know where the trouble starts.
What breaks, and when
Dispatch starts before the office opens. A system that is down at 5 a.m. is down for the day, and every driver is on the phone.
Electronic logging, telematics and driver apps run on devices that live in a cab. Without device management, compliance data walks out with the truck.
Specialized carriers, hazardous loads, oversize freight and public transit each carry their own compliance and documentation requirements that the software has to support.
Routing and load planning happen on one or two people's computers. When one of those computers fails mid-morning, the day's loads are stuck.
What we do differently
We support trucking and logistics companies, public transportation and firms specializing in high-risk and complicated freight. That means uptime targets set around dispatch hours, not office hours, monitoring that alerts us before the first driver calls, and backup that covers the dispatch database and the documents in the cab.
One transportation client told us she was in the middle of routing when her computer failed, and got a fast fix because we understood that routing does not wait.
What clients in trucking and transportation say
"I was happy to get a fast fix because I am in the middle of routing and needed my computer fixed fast. Thank you so much."
Kathy, Olson TransportationMore from the survey wall Gold Star survey"Per usual your response time is quick, and the determination of the issue and response had us back up and running in a very reasonable amount of time."
Andrew, trucking companyMore from the survey wallA backup that has never been restored is a hope, not a plan. Ask for the date of the last tested restore.
What to actually test TechnologyMulti-factor on email but not on the remote gateway is a locked front door with the back door open. Do all of them.
Multi-factor everywhereCompliance, insurance and audits
Hours-of-service records, driver qualification files, drug and alcohol testing records, hazardous materials documentation and maintenance logs all have retention requirements and all live in software. A DOT audit asks for them on short notice. We make sure the systems that hold them are backed up, restorable and reachable from the office and the yard, and that the devices in the cab are managed so compliance data is not lost with a dropped tablet.
Your first sixty days with us
Set monitoring and alerting to dispatch hours, and confirm who is reachable at 5 a.m.
Bring cab devices under management so ELD and driver apps are protected and replaceable.
Back up the dispatch and routing systems and test a restore against a real morning.
Software we already know
Not on the list? Ask. We have probably seen it.
Stories from this kind of work
Questions we get asked
Can you support us before the office opens?
Monitoring runs around the clock and the emergency line reaches a person. Dispatch-hour coverage is written into the plan, not assumed.
A driver lost a tablet. What now?
If it is managed, we wipe it remotely and the replacement is set up before the next run. If it is not, that is the first thing we fix.
- A technician who knows your setup takes every request. Not a dispatcher, not a queue.
- Every closed ticket is surveyed and a partner reads every response.
- 99.5% of surveys come back positive.
- Family-owned since 2005. 21 years in the same corner of Wisconsin, not going anywhere.
"I was happy to get a fast fix because I am in the middle of routing and needed my computer fixed fast. Thank you so much."
Kathy, Olson TransportationTalk to a partner, not a sales script.
Tell us what is going on. A partner will call you back the same business day, look at what you have, and tell you honestly whether we are the right fit. No pricing pressure, no pitch deck.