Industries
IT for auto dealers and repair shops
DMS vendors, diagnostic laptops, and manufacturer compliance checklists. We have supported businesses like yours since 2005, and we know where the trouble starts.
What breaks, and when
The dealer management system vendor controls a lot of what happens on the network, and their support is not your support. Someone has to own the space in between.
Diagnostic laptops in the shop connect to vehicles worth more than the laptop, on software that the manufacturer updates on its own schedule.
Manufacturer compliance programs, FTC Safeguards Rule requirements for dealers, and the customer data involved in financing all raise the bar on security.
Shop management software in an independent repair shop often runs on a single PC by the counter, with the whole business's history on it and no backup anyone has checked.
What we do differently
We support franchise and independent dealers and independent repair shops. We know the DMS vendors, we manage the diagnostic hardware, and we build the documentation the Safeguards Rule expects.
For independent shops, we treat the counter PC as the business it is: backed up, restorable, and replaceable in an afternoon.
What clients in auto dealers and repair shops say
A backup that has never been restored is a hope, not a plan. Ask for the date of the last tested restore.
What to actually test TechnologyMulti-factor on email but not on the remote gateway is a locked front door with the back door open. Do all of them.
Multi-factor everywhereCompliance, insurance and audits
The FTC Safeguards Rule applies to any business that arranges financing, which means most dealers. It requires a written information security program, a qualified individual responsible for it, multi-factor authentication, encryption, monitoring, vendor oversight and staff training. Manufacturer programs add their own checklists. We build the technical controls, keep the evidence, and help you document the program so the annual review is a review and not a scramble.
Your first sixty days with us
Inventory DMS, diagnostic and shop systems and confirm who supports each one.
Put multi-factor and encryption in place on anything that touches customer financing data.
Back up the counter and shop systems and test a restore.
Software we already know
Not on the list? Ask. We have probably seen it.
Stories from this kind of work
Questions we get asked
The FTC Safeguards Rule applies to us. What do we need?
A written security program, multi-factor, encryption, monitoring and a named person responsible. We build the technical side and help you document it.
Our DMS vendor says the network is our problem. Is it?
Yes, and that is us. We work with the DMS vendor on their side and own everything else.
- A technician who knows your setup takes every request. Not a dispatcher, not a queue.
- Every closed ticket is surveyed and a partner reads every response.
- 99.5% of surveys come back positive.
- Family-owned since 2005. 21 years in the same corner of Wisconsin, not going anywhere.
"Mike is ALWAYS super helpful and quick to respond."
Julie, automotive parts manufacturerTalk to a partner, not a sales script.
Tell us what is going on. A partner will call you back the same business day, look at what you have, and tell you honestly whether we are the right fit. No pricing pressure, no pitch deck.