Partnership
Will you tell us not to buy something?
Yes, and we have. A recently purchased backup server is a sunk cost worth a conversation before anyone throws it out.
Answered by Ryan Sanders, Partnership Director
Yes, and it happens often
A new client arrives with a backup appliance they bought last year that is perfectly good, and a proposal from someone else to replace it. We say keep it. Another wants to move everything to the cloud because a vendor told them to, and the numbers say the server they own has four years left. We say wait. A third wants the top firewall tier for a twelve-person office. We say the middle one.
Why we can
Our fee does not go up when you buy more equipment. We are not a reseller first and a service second. The incentive is for your systems to work with the least fuss, because fuss is our cost, not yours.
What we will push you to buy
Tested backups, multi-factor authentication, a firewall that is still supported, and replacing a computer before it fails rather than after. Those are not upsells; they are the difference between a bad afternoon and a bad month, and your insurer will ask about all of them.
How the conversation goes
At the scheduled review, with numbers: what it costs, what it replaces, what happens if you do nothing. You decide. We write down what was decided so nobody relitigates it in a year.
Where we did this
Order the internet circuit the week the lease is signed. Carriers take six to twelve weeks. Nothing else on a move fails as often.
The relocation checklist Did you knowA backup that has never been restored is a hope, not a plan. Ask for the date of the last tested restore.
What to actually testPeople also ask
How do you decide what hardware and software to recommend?
By what fits the problem and the budget, not by what we happen to know best. We have changed vendors more often than most firms do, always for a stated technical reason, and we will show you the reasoning.
The full answerWhat happens when you get something wrong?
We tell you, quickly and plainly, and then we run an after-action: what happened, how it happened, and what changes so it does not repeat. Hiding a small problem is how it becomes a large one.
The full answerWhat does a technology roadmap actually contain?
What changes, in what order, over what years, and what each year costs. It is reviewed with the owner and adjusted as the business changes.
The full answer
"Great to work with Zach. Excellent follow-up and directions. Even helped lower our bill from Xfinity!"
Client, 2024 surveyMore from the survey wall- A technician who knows your setup takes every request. Not a dispatcher, not a queue.
- Every closed ticket is surveyed and a partner reads every response.
- 99.5% of surveys come back positive.
- Family-owned since 2005. 21 years in the same corner of Wisconsin, not going anywhere.
"Another great job by Midwest IT. Our company just loves your fast response to our issues."
Client, 2024 surveyGot a quote you are not sure about?
Send it to us before you sign. We will tell you what we think.
Talk to a partnerTalk to a partner, not a sales script.
Tell us what is going on. A partner will call you back the same business day, look at what you have, and tell you honestly whether we are the right fit. No pricing pressure, no pitch deck.