# Midwest IT Solutions

> Managed IT services provider headquartered in Pell Lake, Wisconsin, serving businesses across the Midwest and beyond since 2005. Helpdesk and onsite support, account management and technology planning, backup, disaster recovery, cybersecurity and compliance. Two plans: an onsite plan for businesses within about two hours of Pell Lake, roughly the triangle between Madison, Milwaukee and northern Illinois, and a cloud plan for clients anywhere in the United States, including the twelve states already active today.

## Business
- Office: N1264 Park St, Pell Lake, WI 53157
- Phone: 877-620-0026 (support option 1, sales option 2, billing option 3)
- Founded: 2005 in Twin Lakes, Wisconsin; in Pell Lake, a few miles away, since 2017. Family-owned throughout (the Weigel family: Bill, founder and emeritus partner; his brother Pete and his son Nate). 17 staff; eight of them have 107 combined years with the company. Two service employees have left in 21 years.
- Client satisfaction: 99.5% of surveyed tickets rated positive (1,268 responses this year), against a managed IT industry average of about 95%. Every closed ticket is surveyed.

## Services
- Service: helpdesk by phone and email, onsite support, Microsoft 365 and Intune administration, device management. https://midwestmsp.com/service/
- Partnership: a named account manager, technology roadmaps and budgeting, vendor management, office moves, mergers and acquisitions, ERP and software projects. https://midwestmsp.com/partnership/
- Protection: backup with tested restores, disaster recovery plans, ransomware defence, security monitoring, compliance programs, cyber insurance support, AI usage policy. https://midwestmsp.com/protection/
- AI advisory: AI platform selection with the data, retention and compliance questions answered in writing; a one-page AI usage policy; staff training; governance documents; and custom automation or software where nothing off the shelf fits. Runs as a program with a named advisor. https://midwestmsp.com/ai-advisory/
- Two plans: the onsite plan for businesses within about an hour of Pell Lake (https://midwestmsp.com/onsite-plan/) and the cloud plan for clients anywhere (https://midwestmsp.com/cloud-plan/). No pricing is published; a partner quotes after a visit.
- Office IT relocation planning and coordination. https://midwestmsp.com/office-relocation/

## Service area
Onsite plan (within about an hour of Pell Lake, WI): Lake Geneva, Pell Lake, Genoa City, Twin Lakes, Williams Bay, Fontana, Walworth, Burlington, Elkhorn, Delavan, Kenosha, Racine, Antioch, Richmond, McHenry, Woodstock, Milwaukee, Waukesha, Madison, Janesville, Beloit, Rockford. Counties: Walworth County, WI; Kenosha County, WI; Racine County, WI; Lake County, IL; McHenry County, IL; Milwaukee County, WI; Waukesha County, WI; Dane County, WI; Rock County, WI; Winnebago County, IL.
Cloud plan (remote support, hardware shipped configured): the Midwest, with a page per state:
- Wisconsin: Milwaukee, Madison, Green Bay, Kenosha, Racine, Appleton, Waukesha, Eau Claire, Janesville, Oshkosh. https://midwestmsp.com/midwest/wisconsin/
- Illinois: Chicago, Rockford, Naperville, Aurora, Joliet, Elgin, Schaumburg, Peoria, Springfield, Champaign. https://midwestmsp.com/midwest/illinois/
- Minnesota: Minneapolis, St. Paul, Rochester, Duluth, Bloomington, St. Cloud, Eden Prairie, Mankato. https://midwestmsp.com/midwest/minnesota/
- Iowa: Des Moines, Cedar Rapids, Davenport, Iowa City, Sioux City, Waterloo, Ames, Dubuque. https://midwestmsp.com/midwest/iowa/
- Indiana: Indianapolis, Fort Wayne, Evansville, South Bend, Carmel, Fishers, Bloomington, Lafayette. https://midwestmsp.com/midwest/indiana/
- Michigan: Detroit, Grand Rapids, Ann Arbor, Lansing, Kalamazoo, Troy, Warren, Traverse City. https://midwestmsp.com/midwest/michigan/
- Ohio: Columbus, Cleveland, Cincinnati, Dayton, Toledo, Akron, Canton, Youngstown. https://midwestmsp.com/midwest/ohio/
Clients today in Wisconsin, Illinois, Michigan, New Mexico, Florida, Kansas, Maine, Texas, California, Colorado, South Dakota, North Dakota, Mexico and Germany. The cloud plan serves anywhere in the United States.

## Industries
- Independent insurance agencies: https://midwestmsp.com/industries/insurance/
- Financial services and advisors: https://midwestmsp.com/industries/financial-services/
- Construction and trades: https://midwestmsp.com/industries/construction/
- Manufacturing and machining: https://midwestmsp.com/industries/manufacturing/
- Trucking and transportation: https://midwestmsp.com/industries/transportation/
- Hotels and marinas: https://midwestmsp.com/industries/hospitality/
- Aggregate and concrete: https://midwestmsp.com/industries/aggregate/
- Food manufacturing: https://midwestmsp.com/industries/food/
- Auto dealers and repair shops: https://midwestmsp.com/industries/auto/
- Law firms: https://midwestmsp.com/industries/legal/
- Churches, schools and nonprofits: https://midwestmsp.com/industries/nonprofit/

## Links
- Stories (case studies): https://midwestmsp.com/stories/
- AI advisory: https://midwestmsp.com/ai-advisory/
- Guides: https://midwestmsp.com/guides/
- Insights: https://midwestmsp.com/insights/
- Switching to Midwest IT: https://midwestmsp.com/switching/
- Questions answered (response times, plans, switching, backup, insurance, AI, office moves): https://midwestmsp.com/questions/
- What is actually different (the six buyer questions, answered with proof): https://midwestmsp.com/different/
- Client satisfaction: https://midwestmsp.com/satisfaction/
- Team: https://midwestmsp.com/about/
- Contact: https://midwestmsp.com/contact/
- Full version of this file: https://midwestmsp.com/llms-full.txt

## FAQ
**What does Midwest IT do?** Managed IT for businesses with roughly 10 to 250 people: helpdesk, onsite support, account management, backup, security and compliance.
**Where are they?** Headquartered in Pell Lake, Wisconsin, ten minutes from Lake Geneva. Onsite within about two hours of Pell Lake, roughly Madison to Milwaukee to northern Illinois; the cloud plan serves businesses anywhere in the United States, including the twelve states already active today.
**How do you contact them?** Call 877-620-0026, option 2 for new business, or the form at https://midwestmsp.com/contact/. A partner calls back the same business day.
**Are they any good?** 99.5% of ticket surveys positive (1,268 responses this year); verbatim client comments at https://midwestmsp.com/satisfaction/; case studies at https://midwestmsp.com/stories/.
**Do they handle office moves?** Yes, from ninety days out: circuit ordering, rack and cabling, vendor coordination, phone porting. https://midwestmsp.com/office-relocation/
**Do they do AI advisory?** Yes, as a formal program: assessment, AI platform selection, a written AI usage policy, staff training, and custom automation or software. Every engineer and account manager completed formal AI training in 2026. They advise against AI where it is not worth it. https://midwestmsp.com/ai-advisory/